If you do not receive your order within 10 days after dispatch, please contact us and we will do what we can to set up a claim with Royal Mail for your lost/delayed order. We cannot offer a refund for delayed shipping, as this is an issue on the part of Royal Mail, over which we have no control. The customer however, will be responsible for paying postage on any returns/exchanges being sent to us, unless the item was damaged/you received the incorrect order. These are factory errors caused by the manufacturer and since all of our albums are sealed, we cannot prevent this from occurring. If an unboxing video is filmed and can show any severe damage that has occurred before the customer unpacked it and it is still sealed in its original packaging, we are able to exchange the product. We cannot offer refunds or exchanges for products with minor damages, dents or scratches and w e also cannot accept returns due to mistakes inside the album such as misprinted pages, typos or missing inclusions such as photocards. We do not accept returns of photocards as once they have left our physical store/packing warehouse, as we can no longer guarantee their authenticity. If an unboxing video is not taken while unboxing the order, we cannot verify the validity of claims of damage/missing products, so please ensure you film upon opening your order! We ask that all of our customers film an unboxing when opening their package, so if any items are damaged, we can compensate for them appropriately. Returns will be refunded to the original form of payment (minus the shipping fees). We accept both returns and exchanges of albums within 14 days of your order arriving, as long as the items are unopened and in their original packaging. If you would like to cancel an order, please email us with your name, postcode and order number. Once we receive the items back, we will issue a full refund for the order (Not including postage fees). We are happy to cancel orders with no extra fee before your items have been dispatched! If your order is already on the way to you or has arrived, we are happy for them to be sent back as long as the items are still factory sealed - however the customer is responsible for paying the return postage fee. PRE-ORDERS: Pre-orders can take anywhere between 3-21 days to arrive in Australia, usually most our pre-orders arrive within 6-10 days.A. RETURNS & REFUNDS: Please email us at our team will assist you with any questions you have.Ĩ. ACTUAL PRODUCT MAY DIFFER FROM IMAGES SHOWN: Please only use images as a reference.ħ. Please order items separately if you require them beforehand.ĥ. SUBJECT TO CHANGE: Details such as release date, pre-order period, shipping schedule, contents and description may change due to the product company.Ħ. MULTIPLE ITEM ORDER: Please be aware that your entire order will be held until all items are processed (especially for pre-orders). Please contact us if your parcel is running late.Ĥ. Your parcel should arrive anywhere between 2-14 business days after that. DISPATCH AND TRANSIT TIMES: In stock orders will be processed within 1-3 business days. POSTERS: If you would like a preorder poster please search our store for PREORDER POSTER and add this to your cart, extra charge is $5.ģ. Parcels will be sent using Australia Post.Ģ. SHIPPING: Our shipping prices are based on size and weight, with prices starting from $9.95 (one album shipping price).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |